22 Oct
2004
22 Oct
'04
3:08 p.m.
On Fri, 22 Oct 2004 16:31:40 +0300, N.R.
Maybe I'm missing something, but is is possible to see a summary history of a customer ? Like all tickets and their emails in one page?
For example look for a customer ID and then see everything associated with him. Search is a bit clumsy, doesn't give any overview.
Go all the way to the very bottom of search and look for the heading "Customer History Search". There is a single field you can search on "Customer ID". Type the ID in there and it will return all the tickets associated with that ID. Hth, Tyler Hepworth