6 Aug
2010
6 Aug
'10
4:50 p.m.
Hi Geoff, On 06.08.2010, at 18:07, Allen, Geoff wrote:
Here’s an outline of our setup.
In “Status” on the admin page add a new status called “open-no-reply” that is of type “open”.
In “Notification (Event)” our auto-replies reply if the state is “open” but not if it is “open-no-reply”.
In “Postmaster Filter” we have a rule that says if the From address contains “lists.wsu.edu” (our email list server), set X-OTRS-State to “open-no-reply”.
That is good to hear that our idea is still working ;-) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project