Elias: Thanks! Worked great! The setup is a neat change from the 1.X and early 2.X series. I briefly started using Cerberbus in November 2006 but have returned to OTRS. The power and flexibility is great along with OTRS being open source. Michael Bush Elias Probst wrote:
On Sunday 13 May 2007 07:36:51 Michael Bush wrote:
How do you setup OTRS 2.1.7 to place the signature above the reply message instead of below?
Go to -> SysConfig -> Group: Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ResponseFormat Change this to whatever you need.
Currently, this only allows a global definition of this format, but I've already filed a request at bugs.otrs.org to make this configurable per queue: http://bugs.otrs.org/show_bug.cgi?id=1852
Regards, Elias P.
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