Hi Andrew,

OTRS main config file is Config.pm, depending of your installation this file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ...
You also have another file named Defaults.pm that contains a lot of default configuration parameters, this will be your starting point to configure customer database (internal or external).

Search parameter beginning with :

    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
    ...
    }

and copy/paste the entire block to Config.pm, then configure it
You will find needed informations on the OTRS documentation : http://doc.otrs.org/2.2/en/html/x1572.html

Best regards,

Laurent MINOST

Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit :

I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir?

Andrew Meyer

Unix Systems Analyst

Precision Practice Management

1300 Hampton Ave., Ste 200

314-787-0681 x39

314-565-0868