On Tue, Mar 9, 2010 at 8:11 AM,
<volker.lipper@groupm.com> wrote:
a new ticket is a ticket that arrived
by email and no agent had a look at that.
In this sense a phone ticket never can
be new cause an agent wrote it... (hopefully while looking at it ;-))
Li
I've installed OTRS to demo it for a help desk app.
Installed and
running fine -- great documentation!
One question question (more to come I'm sure)..
What's the difference in the dashboard of New Tickets vs Open Tickets?
When I create a new phone-ticket it shows up in the "Open Tickets/Need
to be answered" section, which is fine. But nothing ever shows
up in
the New Tickets section. Just curious what that's for?
Shane
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