Re: [otrs] IRC integration

Andy Lubel wrote:

Haha how do you come up with these!

IRC bot? Otrs talks SOAP I think.

Yeah, but that's the other way. I want the OTRS system to "announce" to some external file/service/socket every time certain things in the system happens. Basically just like when sending an e-mail when a new ticket is creating a queue. But I want to extend this and add a hook every time some action gets done in the system. One example would be to announce actions like new, locked, unlocked and closed. Has anyone done anything like this? Marius