Hi, On OTRS 4, even if it wasn't officially supported, there was a way to translate ticket types modifying the file AgentTicketPhone.tt (for Phone tickets) adding a "Translate" around Data.Strg. On OTRS 5, the same modification (I have the AgentTicketPhone.tt file in Custom/Kernel/Output/HTML/Templates/Standard as it is expected to be), seems to have no effect at all. My translation file is still there, and it works for any other customization except this one. -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com http://www.lynx-international.com* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.