Thanks David, I will look with the IT as I don’t have access to the file you mention. (just have access to the admin area of OTRS)

Have a nice week-end

 

From: Martignier, Philippe
Sent: jeudi, 22. octobre 2009 15:10
To: 'otrs@otrs.org'
Subject: OTRS with LDAP : research of customer only via e-mail and not by name and first name

 

 

Hi there,

 

When I search a customer or when I input a new ticket and want to input a customer, the research of customer is available only via the e-mail, not working with the first name or last name?

 

Any idea?

 

I have version 2.4.4. and LDAP connection

 

As from the database admin there is nothing to do on the LDAP side and I want I make a search with LDAP in OTRS (sysconfig) I find nothing about index or fields …

 

Any idea really welcome as it is quite urgent !

 

Many thanks in advance

 

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB I

Office : 2,4

 


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