Re: [otrs] [1.2] queue based on content filtering

6 Apr 2004

      Hi Romano,

On Tue, Apr 06, 2004 at 10:25:05AM +0200, trampus wrote:
...
it's possible to assign messages to queues using a content filetring system?
For example, if the subject contains the word "fly" assign to queue "plane
problems".
Otherwise, where and how can I modify the scripts to do that?
Yes. For example with existing OTRS-PostMaster filters:

http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html
...
Romano trampus
University of Trieste
Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication!