When I enter a new ticket and I select the queue it is going to, how do I map that queue to specific user names?  I want to be able to select a queue and then the owner drop-down list populates with the users I mapped.  I did this before however I can’t figure out how I managed to do that.

 

Thanks for help!

 

Lee Connell

Network Engineer

 

15 Main St. Suite 10

Littleton, NH 03561

603-444-3937