Hello, you can use a Ticket Process to do that, open a ticket and set one
activity to be done by the customer in the stage you need it to happen.
Best Regards
2016-10-27 12:16 GMT-06:00 André Cavalcante
Hi there,
I'm currently using OTRS 4. I want my clients to fill a form after the ticket is opened.
I wonder if is it possible to Dynamic fields in AgentTicketCompose and how to do it.
Thanks
-- *André Luiz C. e Cavalcante, PMP, PRINCE2*
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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net