-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Lars, Lars Jørgensen schrieb:
Den 26/02/2008 kl. 16.29 skrev Sven Schlüter:
we are using otrs as a customer support ticket system since one year now. its running on a debian inside a virtual machine.
This is where you a very sorry for not taking a snapshot of the virtual machine before you upgraded. Or created a copy of the machine and upgraded that instead. You should use all this wonderful functionality when you have it :-)
Did I say we dont have one? we have a fullbackup of the virtual machine, but we need some of the new functions in 2.2.4 (SLA's for example). Another Point is that we didnt saw any problems for a few weeks and we dont want to loose the ticket which we have opened since then.
I did an upgrade via debian apt-get (first changed the sources.list to lenny)
You changed the sources.list to a different distribution than the one you are running? On a production server? You didn't run apt-get dist-upgrade?
did I say that? come on I need some help. you didnt help people with your I-"know-it-all"-attitude. sure I did an apt-get update && apt-get upgrade etc. pp.
The upgrade failed hard
No wonder, that.
sure?
now, we can see a lot of trouble coming up.
Maybe you can get it running, maybe you can't. If it was me, I would start over with a fresh install on a new server. When you're running VMWare, that takes about 8 minutes from start to finish. Install OTRS on top of that.
If you can't wait for the latest version of OTRS to get into the Debian package tree then do a manual install on the latest Debian Stable. It's not difficult at all if you follow the documentation and then you have a solid system.
Hopefully you have a backup of the database before you upgraded, use that in the fresh OTRS installation together with the SysConf-dump you surely made before the upgrade :-)
thanks for letting me know. maybe someone else have a better idea where we can take a look on? Sven Schlüter Technischer Consultant THE BRISTOL GROUP Deutschland GmbH Enterprise IT-Security Provider Sven Schlüter, Technischer Consultant Robert-Bosch-Straße 11 63225 Langen Telefon +49 (0) 6103 20 55 300 Telefax +49 (0) 6103 70 27 87 IT-Security 24h Notrufnummer 0900-1192022-001 (1,99?/min) Sven.Schlueter@bristol.de www.bristol.de PGP Fingerprint: 5394 1967 6D5C 59CA 4250 5C54 37A9 7B9D F7FD F7A4 *************************************************************************************** Die BRISTOL GROUP plant, liefert, installiert und wartet die wichtigen IT-Sicherheitskomponenten für einen stabilen und zuverlässigen Netzwerkbetrieb. Wir beschäftigen uns ausschliesslich mit referenzierten und bewährten Speziallösungen für die IT-Sicherheit. *************************************************************************************** Geschäftsführung: Ruth Townsend, Susanne Daum HRB 34479, Amtsgericht Offenbach am Main - --------------------------------------------------------------------------------------------------------------------------- Die Information in dieser E-Mail ist vertraulich und exklusiv für den Adressatenkreis bestimmt. Unbefugte Empfänger haben kein Recht, vom Inhalt Kenntnis zu nehmen, fehlgeleitete E-Mails sind sofort zu löschen. Weiterleiten oder Kopieren darf, auch auszugsweise, nur mit ausdrücklicher, schriftlicher Einwilligung der BRISTOL GROUP DEUTSCHLAND GmbH erfolgen. In jedem Fall ist sicherzustellen, dass keinerlei inhaltliche Veränderungen erfolgen. Die BRISTOL GROUP DEUTSCHLAND GmbH ist von der Richtigkeit des Inhalts und der Übertragung dieser E-Mail überzeugt. Eine Haftung dafür ist jedoch ausgeschlossen. This is a confidential communication intended only for the named addressee. If you have received this communication in error, please notify us and return and delete it without reading it. This e-mail may not be disclosed, copied or distributed in any form without the obtained permission in writing of BRISTOL GROUP DEUTSCHLAND GmbH. In any case, it may not be altered or otherwise changed. Whilst BRISTOL GROUP DEUTSCHLAND GmbH believes that the information is correct at the date of the e-mail, no warranty and representation is given to this effect and no responsibility can be accepted by THE BRISTOL GROUP DEUTSCHLAND GmbH . - --------------------------------------------------------------------------------------------------------------------------- -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHxRfbN6l7nff996QRAjUjAKCQalvO3LB6sPmM2FxsE5aM+4qOpwCeMmtV FBZMvg+LcbBuw/Kr/s16Qlk= =nMUC -----END PGP SIGNATURE-----