omg 20k a day would be insane! we have been live for almost 1 year and
have that many in total. our db is around 3gb and the file system
storage is around 8gb. thats pure text + attachments.
HTML improves marketing messages imo, not response time or customer
service related to support requests. im not a big fan of marketing :)
OTRS doesnt have (that i know of and we even have a support agreement) a
way to archive ticket data older than X months. if they did then maybe
i wouldnt be so worried as to what this system is going to look like in
2 years.
Personally i like ascii art and plain text..
____ ____ ____ ____
||K |||I |||S |||S ||
||__|||__|||__|||__||
|/__\|/__\|/__\|/__\|
Maybe OTRS can provide some insight?
-Andy Lubel
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
BALAN, Daniel
Sent: Tuesday, August 07, 2007 3:29 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] HTML In Email Response
Hi Andy,
Are you talking about 20k tickets/day?
After all the technology should serve us and our customers so as long as
we need HTML in order to improve the service there should be a way to
overcome that "balloon".
Daniel
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Andy Lubel
Sent: Monday, August 06, 2007 4:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] HTML In Email Response
That's a great way to baloon your storage!
If you were like us and had 20,000+ tickets in your database then you
may not want that kind of overhead.
My 2c,
Andy
On 8/6/07 2:56 AM, "BALAN, Daniel"