Hi, Most probably you need to install the DBD / DBI module for Sybase, and modify some perls script to use them. Regards ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of franck.lamas@stp-presse.fr Sent: vrijdag 8 september 2006 9:56 To: otrs@otrs.org Subject: [otrs] Problem with OTRS 2.0 Hi all, I've installed OTRS 2.0 on a windows server, and i'm trying to use a sybase ase database with it. So I've created my database (I could send the scripts to anyone insterested), and i'm now trying to modify the config.pm file to connect to the database. To do simple, I try to use ODBC, with the followings in my config.pm file : $Self->{DatabaseDSN} = "DBI:ODBC:OTRS,PWD=$Self->{'DatabasePw'};"; but I got the message : ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Fri Sep 8 09:54:58 2006 Message: Unknown database type! Set option Database::Type in Kernel/Config.pm to (mysql|postgresql|maxdb|oracle|db2|mssql). Traceback (5052): Module: Kernel::System::DB::new (v1.47) Line: 145 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30