Otrs User wrote :
Is it possible that OTRS will send all the open tickets (pending tickets) everyday in night to list of e-mail ID.
Hello Rupa, with the stats module you can create a list of tickets matching your filter criteria. As an output format you can choose a csv file. Since one can run a statistic also via an included script you can automate this process and so realize your wish. The stats module is explained in the admin manual, but one needs some time and tries to successfully create the wanted results. The mentioned script should AFAIR be mkStats.pl in /opt/otrs/bin/ . Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de