On Fri, 9 May 2003, Martin Edenhofer wrote:
1. If I zoom into a ticket, I see the history of it in short links above the ticket content. But if I click on "E-Mail external" or whatever, I get the login screen. After logging in again, the right screen is being displayed. That happens reproducable, the session timeout can not be expired.
Do you use session cookies ($Self->{SessionUseCookie} = 1;)?
Now I do ;) ... but I thought it would be fully functional also without cookies. Maybe my mistake.
2. If I open a ticket via phone view, I can select the ticket owner and the queue. If I leave out the owner, the ticket is locked by me anyway. There is no chance for others to lock it until I unlock it. If the ticket is opened via mail, all behaves in the right way.
This is configurable, add the follwoing to you Kernel/Config.pm
[...] $Self->{PhoneDefaultNewLock} = 'unlock'; [...]
It works, thank you. Bye, Andreas Haase EastLink GmbH -- -------------- professional INTERNET services ------------- EastLink GmbH - Leipziger Strasse 46 - D-09113 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de