We are looking at implementing OTRS for our call center /
customer support. Turnover is high because we mainly hire college age kids. I
read in the manual in Chapter 5 – page 41 that “to keep consistency
of the data for OTRS it is not possible to delete a user.”
Has anyone found a workaround for this or is part of a
future release? I am concerned that after a couple of months, I will have more
invalid users than live.
Thanks!
Nathan Campbell
Systems Administrator
n.campbell@dalsym.com
214-871-4026
http://www.dallassymphony.com