Re: [otrs] Attaching files from the server to agent response

Hi Moshe, On Mon, Jan 27, 2003 at 06:56:59PM +0200, Moshe Leibovitch (SoftLink) wrote:

Not exactly. the problem is that we have large number (~100) files that can be attached (all sort of documents, whitepapers, etc). we sync this repository with the server. it would have been nice if the agents could attach files from a directory on the the server itself . this will save the problem of manually updating all the attachments all the time.

I see, how about backend modules for that? Database and Filesystem (the way to attach the files (for the agent) is the same).

Moshe

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl