Hi, or create a postmasterfilter and set X-OTRS-Loop True If this X-OTRS header is set, no auto answer is delivered to the sender of the message (mail loop protection). http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html#table-of-x-o... Peter Am 26.07.2011 15:14, schrieb Renée Bäcker:
Hi Luc,
On 26.07.2011 14:06, Luc Van den Abeele wrote:
Hi,
We have a queue with auto-reply enabled for all new tickets towards this queue. Is it possible to prevent sending an autoreply to new tickets received from a cetain a-mail address ? I want to avoid that I have to create a separate queue without autoreply because in that case I have to give this customer a different e-mail address.
Why? You could create a postmaster filter that moves the ticket into the new queue...
Regards Luc
- Renée