Ok, sorry Camilo: I misunderstood you question. Anyway I don't think you can do this directly inside OTRS. I'm not that DNS expert, but maybe is possible to filter MX DNS nslookups (q=mx) coming from a specified IP address (the one of your OTRS server) redirecting them to an outside DNS server. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Camilo Vieira Inviato: giovedì 17 luglio 2008 15.21 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] R: How to set DNS server in OTRS? Daniele, I intend to configure the DNS Servers to enforce the OTRS make MX nslookups in outside DNS servers of my LAN. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3897-3797 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of CARNINO Daniele Sent: quinta-feira, 17 de julho de 2008 04:42 To: User questions and discussions about OTRS.org Subject: [otrs] R: How to set DNS server in OTRS? Why someone should set DNS in OTRS? OTRS is a ticketing system, not an Operating System: of course it uses the DNS defined on the underlying OS. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Camilo Vieira Inviato: mercoledì 16 luglio 2008 23.18 A: otrs@otrs.org Oggetto: [otrs] How to set DNS server in OTRS? Hi, I was just wondering if somebody to know how to set DNS servers within OTRS. Thanks. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3897-3797