It should do that already. Have you gone into your Preferences and selected which Queues you want to see in your "My Queues" page?

Steve


On 3 January 2012 05:39, Nikhil Joshi <nikhil.joshi@architectsap.com> wrote:

Hi,

I have configured the OTRS and I want to customize it according to my need.

 

How to configure the following.

 

1.I want to see only the tickets which are in process or which are in new state, in the agents queueview.

 

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  | www.ArchitectSAP.com | 9960979700

Pune

 


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