Re: [otrs] Problems with LDAP UTF8 encoding and german Umlauts

31 Aug 2004

      Hi Matthias,

On Fri, Aug 27, 2004 at 12:57:33PM +0200, Matthias Eichler wrote:
...
I've just entered all the customerdata from our groupware
database into the LDAP directory.
The entries went into the LDAP as UTF8 converted strings.
Now the CustomerUser function works for searching etc., 
BUT all german Umlaute are not displayed correctly by
OTRS.
All other applications that can read this LDAP directory
display the data in the correct way, so I think it must
be an OTRS bug.
Any comments?
It depends on the application charset. OTRS also can work/display
LDAP UTF8 converted strings correctly.

Solutions:

a) Let OTRS work in UTF-8 charset (then you also need a utf-8 able
   database, e. g. MySQL 4.1 or higher)

b) Convert UTF-8 to e. g. iso-8859-1 which config settings in CustomerUser
    config object:

  [...]
    $Self->{CustomerUser} = {
        Name => 'LDAP Backend',
        [...]
        Params => {
          # ldap host
          Host => 'ldap.example.com',
          # ldap base dn
          BaseDN => 'ou=seas,o=csuh',
          # search scope (one|sub)
          # if your frontend is e. g. iso-8859-1 and the charset of your
          # ldap server is utf-8, use this options (if not, ignore it)
          SourceCharset => 'utf-8',
          DestCharset => 'iso-8859-1',
        },
        [...]
  [...]

Anyway, if you need business support to get fast and phone help, contact
((otrs.de)).
...
Matthias
Martin Edenhofer

--
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