Hi Roland,
Since last Monday beta 3 has been released. This is really still not
stable yet; but at least would be fully usable for day to day use and
at least fit for use as proof-of-concept or evaluation. One thing to
note is that the ITSM and FAQ modules are not available (yet) for OTRS
3 so if you plan on using that it might be a reason to stick to 2.4
for now.
The stable version of OTRS 3 will be released on December 1st; by then
betas of OTRS ITSM should be available, and stable versions for ITSM
and FAQ for OTRS 3 are available from Feb 14th 2011.
Hope this helps,
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
OTRS brings true mobility to the Help Desk: The OTRS iPhone App free
download http://www.otrs.com/en/products/iphone-app/
> ---------------------------------------------------------------------
On Tue, Sep 14, 2010 at 3:28 PM, Roland op den Akker
<RopdenAkker@stumpel.nl> wrote:
> Hi,
>
>
>
> We want to use OTRS as our ticketing system. On the website I see that there
> is a beta version available that looks much better than the 2.x version. Is
> it safe to use this version already, or would it be better to wait until the
> version is stable?
>
>
>
> Thanks in advance.
>
>
>
> Kind regards,
>
> Roland.
>
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