Re: [otrs] In the customer interface, can a search be made by ticket type or dynamic field?

Hi, On Wed, Mar 20, 2013 at 2:54 PM, Bogdan Iosif wrote:

After some more investigations I concluded that it's not possible to search by ticket type, SLA or service in the customer interface, in v3.1.10. If anyone finds out I was wrong please point it out.

You're correct; but if you'd use OTRS 3.3 you CAN search for ticket type or service in the Customer Interface. -- Mike