Hello Armando,
I guess you could accomplish your objective without coding, just using the
postmaster feature of OTRS. If your user replies a notification sent to him
without changing the subject, that message will be added as one of the
ticket's articles, thuis giving him the chance to respond without logging
in.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 5 October 2010 08:16, Armando Ortiz
Is there a script available that allows a user to view a more simplified ticket interface without being able to sign in?
For example, a user is given a URL to the ticket in question that takes the following params:
emailAddress ticketID createTime
http://otrs.somesite.com/otrs/ticketview.pl?emailAddress=blah@blah.com&ticke...
The user would be able to respond to it from here.
I could write one myself, but I'm not much of a Perl person...hehe
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