Re: [otrs] queueview - show only open|new tickets

Hi Benjamin, Benjamin Burton wrote:

We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue.

Thanks for hint. My plan B was the same thing you suggested. :) Anyways, I thought it could be done somehow via systemconfig, but couldn't manage to find that kind of option. Maybe this is good idea for future releases of OTRS. Best regards, Alex