Concerning the "Package Manager" I have an issue with it. When I try to install a package that requires modifying DB schema I get the following problem: [Wed May 12 16:33:06 2010][Notice][Kernel::System::Package::RepositoryGet] No such package FAQ-1.6.5! [Wed May 12 16:33:18 2010][Error][Kernel::System::Package::_Database][1765] You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'IDENTITY(1,1) , name VARCHAR (200) NOT NULL, PRIMARY KEY(id), CONSTR' at line 2, SQL: 'CREATE TABLE faq_language ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (200) NOT NULL, PRIMARY KEY(id), CONSTRAINT faq_language_name UNIQUE (name) )' [Wed May 12 16:33:18 2010][Error][Kernel::System::Package::_Database][1765] Table 'otrs.faq_language' doesn't exist, SQL: 'INSERT INTO faq_language (name) VALUES ('en')' It seems that the Package Manager uses an incorrect syntax to creating tables. As you can see the 'CREATE' statement uses 'IDENTITY' but my DB is MySQL (I have installed OTRS on Windows). This problem is not present in a fresh installation of OTRS 2.4.7 on Windows. My OTRS installation has started with a 2.4.3 and then has been upgraded to a 2.4.7 version. Could someone give me help about this issue? Roberto