I guess the easiest way to get there is to safe a search which does so. Notes can always be added (no ownership needed).

 

If you need agents to work on tickets ‘owned’ by other agents, I would consider to try the ‘responsible’ feature.

 

Greetz

Daniel

 

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Krasznay László
Gesendet: Montag, 18. Januar 2010 08:12
An: 'User questions and discussions about OTRS.'
Betreff: Re: [otrs] Custom Queue Ticket View

 

Hi!

 

Yes it is but also no it is not!

 

In locked tickets other agents may not add notes or do some work for me and administer it. Is it possible to view not only locked tickets but all ticket owned by agent?

 

Thanks

Laszlo

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Saturday, January 16, 2010 2:06 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Custom Queue Ticket View

 

Hi,

 

On 15.01.2010, at 14:07, Obee, Daniel wrote:

 

Isn't that what the 'locked tickets' are?

 

it is, yes ;-)

 

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von magicboiz

 

I would like to have a queue custom view that lists only the tickets owned by
the agent logged in. In thi way, an agent can hace a quick access to his own
tickets without using the search option......Like "My Queues" view, but
filtered with the agent tickets.

Is possible to configure OTRS to do it? Do I need to implement o code some new
procedures/modules?

 

Magic, please have a look at the very upper right corner of your OTRS when working as an Agent.

There is a Module called "Locked Tickets" (in english of course), this should fit your needs as it does show you all your locked tickets. Even more, you can clic on predefined filter to only see pending tickets or tickets where the pending time is over.


Nils Leideck

-- 
Nils Leideck
Senior Consultant

 

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS 
at booth no. C37 in hall 2 from March 2-6, 2010!