Thanks a lot Mike , this sure helps a lot , will play around with the SQL queries etc.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Seigafuse, Mike Sent: 21 November 2005 02:34 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Per User Stats
Not sure exactly which stats you might want per user and if an external method would be an option for you or not. This might be of some help -
http://www.mail-archive.com/otrs@otrs.org/msg02234.html
Mike
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron Sent: Monday, November 21, 2005 3:03 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Per User Stats
Morning ,
I am not sure if I asked my question the wrong way , or if everyone is going "Just RTFM you idiot" , but the lack of response is kind of frustrating. I realize this is an open list , and questions may or may not be answered , if anyone can make the time to help me in my dilemma that would be greatly appreciated.
Also if this is a commercial support request , would the developers please respond so we can take the appropriate route.
TIA , and eagerly awaiting response...
Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron Sent: 18 November 2005 12:21 PM To: otrs@otrs.org Subject: [otrs] Per User Stats
Hi ,
This has probably been a previous request , what is the changes needed for the Stats function to report on a per user/agent basis. Has anyone implemented such a function? I would assume it's a database query , but not sure as where to start.
If this is a commercial support request , what is the process?
TIA
Regards ,
Danie Theron
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