I'm trying to set up OTRS for use by our small but overwhelmed-by-email support team here in Santa Cruz, but have some constraints within which to operate (not the least of which is my own ignorance). I want to set OTRS up in our web space at our ISP, and they are a very accommodating progressive group (Cruzio in Santa Cruz, CA.) But while they host our DNS and underutilized website and provide free access to MySQL server capabilities, PERL, etc., we manage our own mail server (MSExchange) here on site. Questions: 1) Our ISP hosts our site from the following platform: [OS]FreeBSD [webserver] Apache/1.3.28 (Unix) PHP/4.3.6 mod_ssl/2.8.15 OpenSSL/0.9.7c. I notice that the OTRS RPMs do not mention FreeBSD. Will any of them work installing into this environment? 2) Does it matter that the site is hosted in one location, and our mailserver in another? 3) Are there are any other questions you think I should be asking? Please feel free to enlighten me. I'm trying to overcome some in-house prejudice against open source software here and can use all the ammunition I can find to make my case. Any guidance in my quest will be greatly appreciated. Regards, Bruce