That's correct but the thing is that we get these emails sent to Outlook, which is correct but we get a customer copy sent to the OTRS agent account too.

Why is OTRS sending a Customer Notification to the 'OTRS System'?:

SendAgentNotification  Sent 'FollowUp' notification to 'rajendrakumar.varsani@psd.defra.gsi.gov.uk'. -  root@localhost (Admin OTRS)  08/10/2004 10:55:06 

StateUpdate  Old: 'closed successful' New: 'open' -  root@localhost (Admin OTRS)  08/10/2004 10:55:06 

SendCustomerNotification  Sent notification to 'OTRS System <otrshelp@psd.defra.gsi.gov.uk>'.

Rajendrakumar Premji Varsani BSc (Hons)

-----Original Message-----
From: N.R. [mailto:normis@mikrotik.com]
Sent: Tuesday, August 10, 2004 12:24 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Why do I get messages internally?

in preferences you can change turn those notifications off

N.

Tuesday, August 10, 2004, 2:00:30 PM, you wrote:

VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going

VRP> very well. One bug left.

VRP> We keep getting emails in OTRS like this:

VRP> From: OTRS System <otrshelp@psd.defra.gsi.gov.uk>

VRP> To: OTRS System <otrshelp@psd.defra.gsi.gov.uk>

VRP> Subject: [Ticket#: 2004080910000201] New State 'open'!

VRP> Created: 08/10/2004 10:56:01

VRP> *** THIS IS JUST A NOTE ***

VRP> The state of your ticket '2004080910000201' has been changed by

VRP> 'Rajendrakumar Varsani' to 'open'.

VRP> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134

VRP> Your OTRS Notification Master

VRP> *** THIS IS JUST A NOTE ***

VRP> Why?

VRP> Rajendrakumar Premji Varsani BSc (Hons)

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