What about it don't you understand? It's a very simplistic method to
notify customers their ticket has been closed.
You create a new Notification (Event), set the criteria to trigger the
notification, then specify what content is sent to the customer of the
ticket.
Steve
On 12 June 2013 02:53, Kaushal Shriyan
Hi,
I am running OTRS version 3.2.7 on CentOS 6.4. Can someone please help me understand about http://wiki.otterhub.org/index.php?title=Notify_Users_that_a_Ticket_has_clos... I am not sure i understand it how to implement.
Regards,
Kaushal
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