Re: [otrs] Deleting 'Customer User's from OTRS 1.2.3 who have left the organisation

Lars Jørgensen wrote:

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You generally don't delete anything from OTRS to avoid cascade issues (what would happen to all tickets owned by the agents you delete?). Instead you set items to 'invalid'.

By the way, what does "invalid temporarily" mean? You can set it on various things around the system.

I believe it means that the item is set to invalid, but that the intention is to set it to valid again in the future. Nils Breunese.