Today , our day started with a very strange issue.
We are using otrs 2.4.6 over 10 months.
There has been no system update or change recently.
All closed tickets are re-opened by a follow-up message with a new ticket id. and the creator is unknown.
For example ;
there are 15000 tickets closed upto date.
Now otrs opens them as a new ticket with a follow up.
Is there a place where i can check how this happened?
We started to close them again since they are old tickets but they keep coming probably until otrs opens all closed tickets..
Is there a general tick somewhere or somehow tells the otrs to open all tickets like search all tickets , do a global action and re-open them?
I don't think so.
Any advice?
Thanks & Regards,
Sarper
Down below is the technical report that has been generated by otrs.
-- Technical Data --
* 14416 EXISTS
* 49 RECENT
Received: from otrs.yatpa.org ([192.168.64.32]) by IZMEX01.yatpa.org with Microsoft
SMTPSVC(6.0.3790.3959);
Sun, 23 May 2010 13:50:24 +0300
MIME-Version: 1.0
Subject: You got follow up! (You got follow up! (You [...])
[Ticket#2010050610000228]
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.4.5)
Date: Sun, 23 May 2010 13:51:09 +0300
X-Loop: yes
Message-ID: <1274611869.435302.299072266@otrs.yatpa.org>
To: otrsadmin@alfemo.com.tr
From: OTRS Notification Master <bim@alfemo.com.tr>
Content-Type: multipart/alternative;
boundary="----------=_1274611869-1972-396"
Return-Path: <>
X-OriginalArrivalTime: 23 May 2010 10:50:24.0402 (UTC) FILETIME=[BF71AF20:01CAFA65]
This is a multi-part message in MIME format...
------------=_1274611869-1972-396
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
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Hi OTRS,
you got a follow up!
OTRS Notification Master <bim@alfemo.com.tr> wrote:
<snip>
> Hi OTRS,
>=20=20
> you got a follow up!
>=20=20
> OTRS Notification Master <bim@alfemo.com.tr> wrote:
>=20=20
> <snip>
> > Hi OTRS,
> >=C2=A0=C2=A0
> >=C2=A0=C2=A0you got a follow up!
> >=C2=A0=C2=A0
> >=C2=A0=C2=A0OTRS Notification Master <bim@alfemo.com.tr> wrote:
> >=C2=A0=C2=A0
> >=C2=A0=C2=A0<snip>
> >=C2=A0=C2=A0> Hi OTRS,
> >=C2=A0=C2=A0>=C2=A0=C2=A0
> >=C2=A0=C2=A0>=C2=A0=C2=A0you got a follow up!
> >=C2=A0=C2=A0>=C2=A0=C2=A0
> >=C2=A0=C2=A0>=C2=A0=C2=A0OTRS Notification Master <bim@alfemo.com.tr> w=
rote:
> >=C2=A0=C2=A0>=C2=A0=C2=A0
> >=C2=A0=C2=A0>=C2=A0=C2=A0<snip>
> >=C2=A0=C2=A0>=C2=A0=C2=A0> Hi OTRS,
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0you got a follow up!
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0OTRS Notification Master <bim@alf=
emo.com.tr> wrote:
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0<snip>
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0> Hi OTRS,
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0
<snip>
[1]http://otrs.yatpa.org/otrs/index.pl?Action=3DAgentZoom&TicketID=3D3719
Your OTRS Notification Master
[1] http://otrs.yatpa.org/otrs/index.pl?Action=3DAgentZoom&TicketID=3D3=
719
------------=_1274611869-1972-396
Content-Type: text/html; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3Dutf-8"/></head><body style=3D"font-family:Geneva,Helvetica,Arial,sans-se=
rif; font-size: 12px;">Hi OTRS,<br/><br/>you got a follow up!<br/><br/>OTRS=
Notification Master <bim@alfemo.com.tr> wrote:<br/><br/><snip>=
<br/><div type=3D"cite" style=3D"border:none;border-left:solid blue 1.5pt;=
padding:0cm 0cm 0cm 4.0pt">Hi OTRS,<br/>
<br/>
you got a follow up!<br/>
<br/>
OTRS Notification Master <bim@alfemo.com.tr> wrote:<br/>
<br/>
<snip><br/>
> Hi OTRS,<br/>
> <br/>
> you got a follow up!<br/>
> <br/>
> OTRS Notification Master <bim@alfemo.com.tr> wrote:<b=
r/>
> <br/>
> <snip><br/>
> > Hi OTRS,<br/>
> >=C2=A0=C2=A0<br/>
> >=C2=A0=C2=A0you got a follow up!<br/>
> >=C2=A0=C2=A0<br/>
> >=C2=A0=C2=A0OTRS Notification Master <bim@alfemo.com=
.tr> wrote:<br/>
> >=C2=A0=C2=A0<br/>
> >=C2=A0=C2=A0<snip><br/>
> >=C2=A0=C2=A0> Hi OTRS,<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0you got a follow up!<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0OTRS Notification Master &l=
t;bim@alfemo.com.tr> wrote:<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0<snip><br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0> Hi OTRS,<br/>
> >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0</div><br/>=
<snip><br/><br/><a href=3D"http://otrs.yatpa.org/otrs/index.pl?Action=
=3DAgentZoom&TicketID=3D3719" title=3D"http://otrs.yatpa.org/otrs/index=
.pl?Action=3DAgentZoom&TicketID=3D3719">http://otrs.yatpa.org/otrs/inde=
x.pl?Action=3DAgentZoom&TicketID=3D3719</a><br/><br/>Your OTRS Notifica=