Hi guys,

i've updated our old OTRS 3.0.3 to the newest OTRS 5.

DB Update went smoothly but now appanretly the new e-mail are not fetched, at this moment i've the old OTRS 3 istance working in parallel mode with OTRS 5 (two different servers using IMAP to fetch emails).

The old one is fetching (and sending) e-mails correctly, the new one is not.

I've checked the logs and i cannot see errors
but if i try to send an e-mail using: cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl

I got:

ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015

Message: otrs.PostMaster.pl is deprecated, please use console command 'Maint::PostMaster::Read' instead.

Traceback (14454):
   Module: ./otrs.PostMaster.pl Line: 68

ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015

Message: No Priority for 3 normal found!

Traceback (14454):
   Module: Kernel::System::Priority::PriorityLookup Line: 351
   Module: Kernel::System::Ticket::TicketCreate Line: 386
   Module: Kernel::System::PostMaster::NewTicket::Run Line: 229
   Module: Kernel::System::PostMaster::Run Line: 372
   Module: (eval) Line: 87
   Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: ./otrs.PostMaster.pl Line: 88

ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015

Message: No PriorityID (invalid Priority Name?)!

Traceback (14454):
   Module: Kernel::System::Ticket::TicketCreate Line: 397
   Module: Kernel::System::PostMaster::NewTicket::Run Line: 229
   Module: Kernel::System::PostMaster::Run Line: 372
   Module: (eval) Line: 87
   Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: ./otrs.PostMaster.pl Line: 88

ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015

Message: Can't process mail, see log!

Traceback (14454):
   Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 103
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: ./otrs.PostMaster.pl Line: 88

So i think for sure OTRS is not able to send-out emails, am i right? Any hint?

Thanks

--
Andrea Iannucci
----------------------
Systems Administrator
----------------------

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