Re: [otrs] Rehost an OTRS

* Andre :

Hi Experts,

I need to re-host my OTRS server, and I would like to know the next things:

Which config files should I backup?

Usually /opt/otrs

How can I do in order to backup the DB and don't loose any ticket, user's, customers and others?

You can stop apache & postfix & mysql and then transfer the DB to the new machine and start up the whole beast again -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de