Hi, Sorry to bother you but as I see that you are using Survey module under OTRS. Would you mind explain me a bit how to use it please because I found no informations at all about it nowhere on forums or docs or otrs website and I'm still wondering how to use it properly ? Quick and brief explanations would be the best, thanks by advance for your time. Laurent MINOST Daniel xxxxx a écrit :
How can I get the Surveys out there for any one to take at any time. I would like to include a link in the "Close" response that would take the user to OTRS to take the survey if they wish. Also, we would like to be able to send out annual surveys by email with a link back to OTRS. I have found how to send the Master survey every so often, but I would really like it to be on demand as well.
TIA
Daniel