Re: [otrs] Customer creation account failure when using multiple backends

Hi James, Il 04/05/2010 0.04, otrs-request@otrs.org ha scritto:

Message: 4 Date: Mon, 3 May 2010 09:15:08 -0700 From: James Hoegl Subject: Re: [otrs] Customer creation account failure when using multiple backends To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

verify the LDAP module for PERL is installed and working.

thanks for your quick response. LDAP module for PERL is installed and working correctly, I am able to authenticate customers on LDAP and retrieve customers informations from LDAP. The problem is only with self-regsitration and lost password procedures: both procedures fails respectively with following messages: 1) (for customer's self-registration procedure) "Can't use an undefined value as a HASH reference at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm line 555, <DATA> line 275." 2) (for customer's lost password procedure) "Can't call method "GenerateRandomPassword" on an undefined value at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 466, <DATA> line 275." What else should I check? Thanks for your attention Daniele