Re: [otrs] Re: Example config of Authentication via Active Dircectory

12 Dec 2005

      Ok Ive looked at your configuration file, and compared it to mine. I've
attached my configuration as well. Ive also read a lot of emails in the
archives, still I cant seem to see my mistake.

I have 2 problems:

----------------------------------------------------------------------------

When I login to the agent front end, the webpage displays the following
error: Panic! No UserData!!!

Upon checking Syslog:
Dec 12 15:56:53 localhost OTRS-CGI-02[5017]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: hgharabally (CN=Hamad
B. Al-Gharabally,OU=Staff,DC=auk,DC=edu,DC=kw) authentication ok
(REMOTE_ADDR: 10.1.69.88).

Dec 12 15:56:53 localhost OTRS-CGI-02[5017]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'hgharabally'!!!
----------------------------------------------------------------------------
When I log into the client front end:

Dec 12 16:00:32 localhost OTRS-CGI-02[5120]:
[Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser:
test_customer authentification failed, no LDAP entry found!
BaseDN='dc=auk,dc=edu,dc=kw', Filter='(sAMAccountName=test_customer)',
(REMOTE_ADDR: 10.1.69.88).
------------------------------------------------------------------------------

Now Im wondering where did I go wrong?

(I want both the agents, and customers to authenticate against AD)

Best Regards,
 Hamad Al-Gharabally

On Mon, 2005-12-12 at 06:25 -0500, Steven wrote:
...
mine is attached.
It has redundant LDAP servers, DLAP login for agents and LDAP login and info 
for customers.
It still uses the OTRS database for agents (to set permissions, etc.), so 
you have to make an account for each one in OTRS (same name as AD login 
name), it only uses the LDAP for the login.
The list at the bottom is the customer data I am pulling out of AD; You may 
want more or less items there.
-- 
-- 
Steven
May you have the peace and freedom that come from abandoning all hope of 
having a better past.
---    -      ---  - - -       -    -     -   -   --  - - - --- - ------   - 
 - --- - - -- -  -    - --   -   -    -
"Hamad Al-Gharabally"  wrote in message 
news:1134317517.7929.28.camel@localhost.localdomain...
...
Hello,
I would like to use OTRS 2.0.4 (on debian) for the tech support dept,
however I dont know much about LDAP or Active Directory for that matter.
Could someone paste a "real" working example config which would allow
agents and/or customers to log in? (Using the accounts in the Active
Directory)
Ive taken a look at the Documentation but when it comes to dn cn etc..
it seems a bit intimidating. A case example would be.
Were running win2000 domain controllers.
each named: dc1.auk.edu.kw & dc2.auk.edu.kw
Underneath that I have the following Ou's:
+ AUK Students
+ Staff
+ Facutly
Now the customers in this case would be the Students & Faculty & Staff
The agents would be in the Staff ou as well. (I might forsee a problem
here)
Do I need to ask our AD admin to move the agents into a separate OU ?
Best Regards,
Hamad Al-Gharabally
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