I've done this with a GenericAgent job calling an external batch file. try to look at http://www.mail-archive.com/otrs@otrs.org/msg28304.html
hi guys,
It's posible auto filling the contents from TicketFreeText2 depending of value selected on TicketFreeText1?, or develop something that filters the TicketFreeText2 content depending of value selected on TicketFreeText1?
thanks in advance
--
Enrique J. Madrid M.
Telf. +51(1)9-9277-9074 / +51(1)461-7309
emadridm@gmail.com
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