You need to setup a Postmaster Filter setting to direct emails to specific queues based on To:

Set To: and X-OTRS-Queue with the appropriate parameters.

Good luck,

Nathan Campbell
Dallas Symphony Orchestra

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Silver springs
Sent: Wednesday, November 03, 2010 4:16 PM
To: otrs@otrs.org
Subject: [otrs] 2 email address'es can go to a single queue

Hello Everyone,

Can any body let me know if we can make two emails address'es  go into one queue ?

Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the  emails to the 2nd email ID will be routed to queue XYZ  as tickets ?

If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox).

Your response is appreciated.

Thanks

Winter