Hi Gerald,
Thanks for your answer.
I’ve just understood why I was asking myself this question: The “AddLink” method is not called via the “Generic Interface” (that’s via the nph-genericinterface.pl script) but rather via the (old?) rpc.pl script.
So, I guess my question might be more clearly stated as “Does OTRS AG (fully) support the (old?) rpc.pl interface?” or, in other words, “Can I assume that the functionalities offered by rpc.pl will work and that OTRS AG will fix bugs found in these modules if we have an active OTRS subscription?”.
Best regards,
Cyrille
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: mercredi 14 novembre 2012 13:29
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Adding links using the SOAP interface
It depends on what you mean by "supported".
If you pay them, will they fix or develop for you? Yes.
Will it work if you use that hyperlinked method? Yes. (caveat: some of the API *might* have changed since 2009)
"Why isn't it documented?"
Anything in http://dev.otrs.org is "documentation" for the purpose of programming, and you should be reasonably able to adapt your hyperlinked information to LinkObject or any other part of the API.
On Wed, Nov 14, 2012 at 4:47 AM, <cyrille.bollu@belnet.be> wrote:
Hi all,
I’ve find here http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to add links using the SOAP API.
However, this is not documented in OTRS’ admin manual. And, looking at the code, I don’t see anything related to links in the “GenericInterface/Operation” folder:
support@otrs:/opt/otrs/Kernel$ ls -l GenericInterface/Operation
total 24
-rw-rw-r-- 1 otrs www-data 9087 Jan 26 2012 Common.pm
drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Session
drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Test
drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Ticket
support@otrs:/opt/otrs/Kernel$
So, I’m wondering if this is something really supported (by OTRS AG). Does anyone here knows?
Regards,
Cyrille
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