Re: [otrs] Which module runs while a new ticket is being generated?

Aysel Pamuk wrote:

Which module is run while a new ticket is being generated? Although Mail Management à New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail?

I have no idea, but make sure the queues the agent wants to receive notifications for are highlighted under 'My queues' in his preferences. Notifications will only be sent for those highlighted queues. Nils Breunese.