Hi, I'm hoping someone can help me out here: I've installed OTRS on a Redhat 9 system, using the Redhat 8 RPM (though, the same thing happens installing manually via the tarball). Everything installs fine, but the CRONTAB entries don't run. I get the following errors for PostMasterPOP3.pl, UnlockTickets.pl and GenericAgent.pl -- I assume I'll get the same errors on all the scripts, when they run. install_driver(mysql) failed: Can't locate loadable object for module DBD::mysql in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at (eval 35) line 3 Compilation failed in require at (eval 35) line 3. Perhaps a module that DBD::mysql requires hasn't been fully installed at /opt/otrs/Kernel/System/DB.pm line 103 What's interesting about this error is that it only happens when the otrs user tries to run the script. If I run the script as root, it works just fine. So, there is something wrong with the permissions for the otrs user. I've been trying to search on this, but can't seem to find anything. Any assistance would be appreciated! Thanks, Avi --- Web Infrastructure Manager National Office for the Information Economy Phone : 02 6271 1120 Mobile: 0412 229 687