Re: [otrs] Installer problem

I'm having similar problems. I used the RPM to install OTRS, on RH8 using Apache 2. Here is the error I get from the first perl command you listed: [Wed Oct 22 06:39:10 2003] Generic.pm: Malformed UTF-8 character (1 byte, need 3, after start byte 0xe7) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 686. [Wed Oct 22 06:39:10 2003] Generic.pm: Malformed UTF-8 character (unexpected continuation byte 0xa7, with no preceding start byte) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 719. /opt/otrs/bin/cgi-bin/index.pl syntax OK The second command comes back as "syntax ok". The httpd error_log complains: [Tue Oct 21 13:11:00 2003] [error] failed to resolve handler `ModPerl::Registry'[Tue Oct 21 13:11:00 2003] [error] [client 192.168.1.199] Apache::Log object version 0.01 does not match bootstrap parameter 1.01 at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/DynaLoader.pm line 249. Compilation failed in require at /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/ModPerl/RegistryCooker.pm line 21. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/ModPerl/RegistryCooker.pm line 21. Compilation failed in require at (eval 4) line 3. ...propagated at /usr/lib/perl5/5.8.0/base.pm line 64. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/ModPerl/Registry.pm line 11. Compilation failed in require at (eval 3) line 3. I've been trying to make perl or Mod_perl work, with no luck. I even compiled Apache 1.3.28 and still haven't gotten it to work either. I have set up 1.3 from source before on Sun machines, but I don't seem to know what is going on with RH Linux. John On Wed, 22 Oct 2003 15:16:42 +0200 "Robert Kehl" wrote:

On Saturday, October 11, 2003 2:11 PM Matteo Forni wrote:

...

No, The error appear when I try to run ./installer.pl from the command line. I run it on a RedHat 8 system.

Which way did you install OTRS? Which Apache version do you use, 1.3 or 2.0?

Try to point your browser to http://localhost/otrs/installer.pl - same errors?

What do these say? perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/cgi-bin/installer.pl

What does Apache's error_log say, found in /var/log/httpd/error_log or /var/log/www/error_log or /var/log/apache/error_log or similar.

hth,

Robert Kehl

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