Re: Réf. : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question

21 Sep 2006

      Hi Franck,

I can't follow your Config.pm

* You defined twice $Self->{CustomerUser}
* In both, $Self->{CustomerUser} and
   $Self->{'Customer::AuthModule::LDAP...
   you use uid instead of mail.

With a quick view over your config, I suggest the following on lines:

272: CustomerKey => 'mail',
216: $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
110-171: delete these lines

That could result in the fact that
* customers can login with their mail-address instead of uid
* can view NEW created tickets

Further, you have to do the discribed DB-changes to include the old 
tickets...

Bye, Alex

franck.lamas@stp-presse.fr schrieb:
...
Please find attached the config.pm file. We are running OTRS on a 
windows 2003 server using the full package installation, ruuning on a 
mysql database.
-----otrs-bounces@otrs.org a écrit : -----
Pour : "User questions and discussions about OTRS.org" 
    De : Alexander Scholler 
    Envoyé par : otrs-bounces@otrs.org
    Date : 20/09/2006 02:51PM
    Objet : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend
    Authentification Question
Hi, post some details: your configuration, ...
franck.lamas@stp-presse.fr schrieb:
     > I understand that the old tickets may become "invisible" after the
     > change. But I tried to create the new tickets and the user don't see
     > them even if the contents of the two fields customer_id and
     > customer_user_id are different.
     >  
     > May be I missed something...
     >  
     > -----otrs-bounces@otrs.org mailto:-----otrs-bounces@otrs.org a
    écrit :
     > -----
     >
     >     Pour : "User questions and discussions about OTRS.org"

     >     De : Alexander Scholler 
     >     Envoyé par : otrs-bounces@otrs.org
     >     Date : 20/09/2006 10:36AM
     >     Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend
    Authentification
     >     Question
     >
     >     Hi Franck,
     >
     >     franck.lamas@stp-presse.fr schrieb:
     >      > Well, I tried what you said, and the user can login with
    the mail
     >      > address. The problem is that they don't see any tickets !
     >      >  
     >      > As I use also LDAP for the customer database backend (on the
     >     AgentTicket
     >      > Form), I think I have to coordinate the twice things, but
    I don't
     >     know
     >      > how to do it.
     >
     >
     >     As written before, you have to set
     >      >>     $Self->{CustomerUser} = {
     >      >>      # ...
     >      >>      CustomerKey => 'mail',
     >      >>      # ...
     >      >>     }
     >     to tell OTRS to use the mail-address as unique customer id.
     >
     >     Note that through your switch of identification from uid to
    mail, your
     >     OTRS-data perhaps may get inconsistent. But I think not in
    such a way
     >     that you shall not switch the customer-identification.
     >
     >      >  
     >      > I had a look in the Ticket table and I've noticed that the
     >     customer_id
     >      > and the customer_user_id are used to list the tickets by
     >     customer. But
     >      > if I make changes in the table it doesn't work...
     >
     >     It works, believe me - you made some other mistake.
     >
     >     Bye, Alex
     >
     >      >
     >      >  
     >      > -----otrs-bounces@otrs.org a écrit : -----
     >      >
     >      >     Pour : "User questions and discussions about OTRS.org"
     >     
     >      >     De : Alexander Scholler 
     >      >     Envoyé par : otrs-bounces@otrs.org
     >      >     Date : 20/09/2006 07:06AM
     >      >     Objet : Re: [otrs] LDAP Customer Backend Authentification
     >     Question
     >      >
     >      >     Hi,
     >      >
     >      >     franck.lamas@stp-presse.fr schrieb:
     >      >      > I use LDAP to let my customers authentificate in
    the system.
     >      >      >  
     >      >      > My users have to enter their userid and i'd prefer that
     >     they have to
     >      >      > enter their mail address. How can I achieve this ?
     >      >
     >      >     $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
     >      >     $Self->{CustomerUser} = {
     >      >      # ...
     >      >      CustomerKey => 'mail',
     >      >      # ...
     >      >     }
     >      >
     >      >     # optional
     >      >     $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
     >      >     '@yourmaildomain.tld';
     >      >
     >      >     (That works fine on our installation.)
     >      >
     >      >     I think that the OTRS-login-name of the customer (you
    wish to
     >     use the
     >      >     mail-address) must be identical to the unique
    Identification
     >     of the
     >      >     customer (CustomerKey) within OTRS. I think you can
    not do any
     >      >     mapping like
     >      >     1) login with mail-adress,
     >      >     2) map mail-address to uid and use customer-uid within
    OTRS
     >      >
     >      >      >  
     >      >      > Thanks in advance
     >      >      > Franck
     >      >
     >      >     Bye, Alex
     >      >     _______________________________________________
     >      >     OTRS mailing list: otrs - Webpage: http://otrs.org/
     >      >     Archive: http://lists.otrs.org/pipermail/otrs
     >      >     To unsubscribe:
    http://lists.otrs.org/cgi-bin/listinfo/otrs
     >      >     Support orr consulting for your OTRS system?
     >      >     => http://www.otrs.com/
     >      >
     >      >
     >      >
     >      >
     >    
    ------------------------------------------------------------------------
     >      >
     >      > _______________________________________________
     >      > OTRS mailing list: otrs - Webpage: http://otrs.org/
     >      > Archive: http://lists.otrs.org/pipermail/otrs
     >      > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
     >      > Support orr consulting for your OTRS system?
     >      > => http://www.otrs.com/
     >
     >     _______________________________________________
     >     OTRS mailing list: otrs - Webpage: http://otrs.org/
     >     Archive: http://lists.otrs.org/pipermail/otrs
     >     To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
     >     Support orr consulting for your OTRS system?
     >     => http://www.otrs.com/
     >
     >
     >
     >
    ------------------------------------------------------------------------
     >
     > _______________________________________________
     > OTRS mailing list: otrs - Webpage: http://otrs.org/
     > Archive: http://lists.otrs.org/pipermail/otrs
     > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
     > Support orr consulting for your OTRS system?
     > => http://www.otrs.com/
_______________________________________________
    OTRS mailing list: otrs - Webpage: http://otrs.org/
    Archive: http://lists.otrs.org/pipermail/otrs
    To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
    Support orr consulting for your OTRS system?
    => http://www.otrs.com/
------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/