Check your permissions on the main otrs directory and make sure that user/group have read/write and it’s propagated all the way down the tree

Jonathan Larsen

Mountain West Heart Center

IT Dept

it@heartslc.com

801.270.4108

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos A Cardona Gomez
Sent: Tuesday, July 31, 2007 9:32 AM
To: otrs@otrs.org
Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1

Hello,

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can’t replay a ticket because I get the Mensaje: You need permissions!.

I even created a new user, gave it all permissions, assigned all the queues but still can’t reply a Ticket.

I looked on the mail list…. And I found a similar topic, but didn’t help my case…. Any ideas of what could be happening?

Thanks…