Hello all. I am running OTRS ITSM 1.2.3. I have created several freetext fields for special requirements not provided OOB. One of these fields is to be used by only a select few Agents. Can anyone help with how to hide that field from everyone who is not authorized to populate it? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------