>
> I want to include the Ticket Number in an Auto Response.  The useable
> options shows <OTRS_TICKET_TicketNumber> as the way to do this however when


shouldn't this be just  <OTRS_TICKET_Number>??
sometimes less is more..... 

 Thanks - that worked - options shown on the relevant page clearly show <OTRS_TICKET_TicketNumber> though.
 
(Apologies to the list for the test message)
 
Marcus