>
> I want to include the Ticket Number in
an Auto Response. The useable
> options shows
<OTRS_TICKET_TicketNumber> as the way to do this however when
shouldn't this be just
<OTRS_TICKET_Number>??
sometimes
less is more.....
Thanks -
that worked - options shown on the relevant page clearly
show <OTRS_TICKET_TicketNumber> though.
(Apologies to the list for the test
message)
Marcus