Today I received a ticket with two inline images. Both are displayed as a broken image icon. If I use "open image in new tab", I'm getting this URL: https://otrs.charite.de/otrs/No-$ENV%7B with the error message: ---- snip ---- Not Found The requested URL /otrs/No-$ENV{ was not found on this server. Apache/2.4.25 (Ubuntu) Server at otrs.charite.de Port 443 ---- snip ---- Other users can display the ticket just fine, they get the URL: https://otrs.charite.de/otrs/index.pl?Action=AgentTicketAttachment;Subaction... The unformatted view shows that two inline images are embedded. Shift reload (twice!) strangely fixed the display issue for me. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155